Top 10 best Call Center Software to use

Top 10 best Call Center Software to use
Call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone; An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. To make this process easy companies use Call Center Software to makes the communication streamline for the company in marketing and customer support functions. The software includes all channels such as phone, email, live chat, and many more. It has various other features that make it a comprehensive suite of solutions to help you and your company in their day-to-day work. The software has an autodialer, call center monitoring service, and call analytics. It brings ticketing feature to the helping agents to help them in resolving customer issues through their customer support program. The software comes with a virtual call center specialty that eliminates the installing of any hardware and offers complete call control from transferring to holding the calls. You can include your on Interactive Voice Response message in this software, such as greetings or menu details, etc. It provides a whisper coaching facility that transfers the call directly to the manager without informing the client. Here top 10 best Call Center Software are listed; read on:

Top 10 best Call Center Software to use

1. ShoreTel
ShoreTel is a unified communication solution for conferencing, mobility application, collaboration, and all the significant features that cater to businesses of all sizes. It is a commercial solution that has thousands of users around the world who can use it to manage their business needs. It offers a full customization system to match the business needs. To create your system, you don’t need any professional IT skills. The solution communicator extends UC application to both mobile and desktop devices. With the help of its mobility, you can easily participate in multi-party video conferences with tablets and smartphones. ShoreTel also includes core features such as agent manager, user-friendly interface, call reporting, communicator. It also has different price plans, and each plan has its features, services, and cost.
2. CorvisaOne 
3. NICE inContact
5. Simple Phone Co 
6. Business Voice 
7. RingCentral Office 
RingCentral Office is a world’s leading cloud-based business phone solution that offers business communication tools for fax, video, voice, and text. It is a similar solution to Vonage Business and gives lots of new services. The solution’s core features such as conference, unlimited long distance, and local calling and audio recording. It is also a fully integrated mobile-based phone or VoIP system that helps keep employees connected via the variety of business and personal devices, including tablets, smartphones, and desktops. It is also is known as the all-in-one VoIP system that helps you to connect customers, colleagues, and employees from any time anywhere. Additionally, it integrates with essential email platforms and other applications, including CRM, Google Doc, and Dropbox.
8. MegaPath
MegaPath is a VoIP system that works with medium to large-size businesses in any industry. It offers companies Internet connectivity, manages network services, unified communications, security services, and more to make it more powerful. With the help of this solution, a business can use one provider to stay connected with customers on a secure network. MegaPath system’s functionality includes the Internet, business phone, cloud IT, PBX, Broadband Internet, Call recording and conference, etc. Besides, the solution also offers some additional tools that manage your various business tasks, including customizing the reporting system. It starts with a fundamental level, and now it has thousands of users around the world. The solution also includes softphones, SIP trucking, internet faxing, and auto-attendant functions. It is compatible with Mac and Windows operating systems, and it deployed on the web so you can access it anytime, anywhere.

9. FluentStream 
FluentStream is another VoIP or business phone solution that is specially designed for companies of all sizes. It is one of the best alternatives to Vonage Business Solution and offers lots of new services such as call monitoring, telemarking, reporting, and IVR. The system is available both in cloud-based and on-premise deployment options. Its powerful auto-attendant functionality enables you to record call greeting messages and play it for the callers. This exciting feature works as a virtual receptionist and directs calls directly to the information, teams, or individual as per your request. Just like other similar VoIP solutions, it also offers a conference system that comes with a virtual conference room in which any number of users can call in the joint meeting. You can also be able to record the full meeting and customer calls and use it for all training, quality assessment, and reference.

10. Jive Voice 
Jive Communication is a cloud-based unified communication solution to organizations of all sizes across the U.S.A. The solution includes integrated products for Business VoIP, contact center, and video conference, which are all cloud-based that can be accessed using web-browsers on the internet that allows the device or by installing a desktop application Windows and Mac devices. It also offers a PBX call routing system, call recording, automatic call distribution, internet fax, softphone, and mobility that make it better than others. Its products are suitable for a board range of organizations for all the small businesses to enterprise, K12 to higher education institutes to government, hospital, and more top education institutes. Jive Voice is also known as one the best cloud-based phone system which offers both local and long-distance calling.

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