July 09, 2015

Thursday, July 09, 2015
7 Best Free & Open-Source Feedback & Online Help desk software/scripts
If you needs to know what your site/service users thinks about your web project you may be go for contact form or forum discussion system. But those methods are kind of old schooled for high-end and customer base sites. In that case Feedback & Online Help desk software can help you a lot; cause these programs are developed for instantly collect feedback from customers/visitors and prioritize feedback from customers who are allows posting issues or suggestions, and others vote the feedback up or down. So as admin of site/project you will get a future reference about your service/product also you can take direct action based on feedback you getting. Here in this list I am gathered the best 7 Feedback & Online Help desk software/scripts; read on and place them on your site.

7 Best Free & Open-Source Feedback & Online Help desk software/scripts

User Voice
UserVoice makes Product Management & Customer Support Software to help companies build better products and support their users; UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat. This program offers Custom Look & Feel, Idea & Comment Moderation, Personalized Views and Notifications, Terms of Service, Multi-Language and Mobile Support, Private Forums.

Get Satisfaction
Get Satisfaction is Comprehensive customer community software. Allow customers to connect with companies and other customers. It provides a variety of plans for enterprises and small organizations. Features; Use case configuration: Use conversation types (questions, problems, ideas, and praise), Self-service customer support capabilities. Deflect customer support cases while helping customers get faster answers to questions, Customer feedback capabilities, Gamification features. Recognize and reward experts, Design a customer community that is a natural extension of your online presence, build in SEO, Social media integration, Multi language, Mobile optimization.

Use response
All-in-one Support Suite Gather ideas, organize online documentation and provide support with customer feedback software, help desk system packed in one simple solution. It features; Build Your Plan Based on Collected Ideas & Questions, Self-Service Community, Social Networks integration, Email Requests, Widgets, Live Chat, Restful API, Private Requests, Announcements , Moderation, Files & Attachments, Customized Reports & Analytics, Polls, Dashboard & User Cards, canned responses , Custom Fields & Properties.

Freshdesk is award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page along with Email ticketing, Reusable replies with canned responses, Add tags to tickets, solutions and contacts, Time tracking, Integrated customer satisfaction surveys, Multi-Channel support,  Agent collision detection, Helpdesk automation, SLA management, SEO optimization, Mobile customer support iOS, Android, Mobile optimized HTML5 app, Multi-language, Customizable popup and embedded Feedback widget, reporting, Customizations (CSS, Layouts) , Security SSL, Email marketing.

User Echo
User Echo is basically a customer and community platform that provides voting, social networking integration and user moderators. It is reliable tool for driving product innovation and improves your customer service experience, as claimed by its developers. With this utility you can simply organize customer feedback, employ ticketing support system with private topics and even live chat with clients. A couple of other aspects include merging topics, voting on comments, voting for topics, private discussions, ordering and filtering, subcategories, full text search and topics tagging.

UserRules empowers your users to submit views & ideas, discuss and share opinions, vote and take part in polls, discuss and track relevant issues and follow on feedback for your company and gives you single interface to manage your community forum, customer-support platform and user analytics all in one place. Also offers Ease of Integration, Facebook Integration, ins and out Customizations.

Idea Informer
Idea Informer is a powerful feedback management tool. It's a platform for putting together your visitors' ideas and recommendations on your project. Instead of conducting expensive research, ask your users what they really want. The tool allows users leave comments on one’s website via an interactive widget. Idea Informer also caters a free feedback extension for Joomla CMS.

Keeping touch with your customers and service user is very important and using Feedback/Online Help desk software on website solves that big problem without tension. So which one you will be using don’t forget to mention.


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